APEX88 Support
Most problems fall into a handful of shapes, and each one has a fastest route. Start with the section that matches yours rather than opening a chat and describing everything from scratch. It will save you a round trip.
18+ only. Play responsibly. Terms apply to every bonus.
You cannot get back into your account
Signing up and signing back in fail for different reasons. If your password is not working, we do not run a self service reset link, so account recovery goes through our support team rather than an automated email. Have your registered mobile number ready. That is the number we verified when you opened the account, and it is how we confirm you are you.
- Have your username and registered mobile number to hand
- Live chat is our only support channel, and it sits bottom right on apex88.vip
Your balance is not what you expected
Check your wallet transfers first. Money moved into a game wallet does not show in your main balance, and that accounts for most of these. It has not gone anywhere, it is just sitting in the other pocket. If transfers do not explain it, open your bet and transaction report. That is the same record we read when you ask us, so if you can point at a line, we can resolve it in one message instead of five.
A bonus did not credit
Bonuses attach to an account at the moment you claim, and most carry turnover terms. Two things cause almost every missing bonus: the deposit did not meet the qualifying amount, or another promotion was already active and the two do not stack. Before you contact us, check the terms on that specific promotion. If it still looks wrong, send us the promotion name and the deposit time.
A game will not load or has left the lobby
Games come and go because they belong to the studios, not to us. When a licence ends, the title leaves. That is not a fault and we usually cannot bring it back. If a game that should be there will not open, try it in a different browser first. If it fails on both, tell us the exact game name and the studio, because we raise it with the provider rather than fix it ourselves.
It works on your computer but not your phone
Phones get a different build from us, not a squashed version of the desktop site. Features sit in different places, and some live behind the menu rather than on the main view. If something looks missing on mobile, it has usually moved. Our app section covers the differences and how to save us to your home screen.
How to reach a person
There is a live chat widget on apex88.vip, bottom right of the screen. It is the fastest route for anything account specific, because the agent can see your records while you talk. Live chat is our only support channel, and it sits bottom right on apex88.vip
Questions we get asked
Can I reset my own password?
Not by an automated link. Self service password reset is not switched on, so recovery goes through our support team with your registered mobile number.
How long does a withdrawal take?
Withdrawals reach your account within a few minutes.
Why can I not find a game I played last week?
Titles belong to the studios that make them. When a licence ends, the game leaves our lobby. It is worth checking whether the same studio has a similar title still running.
Where do I see everything that happened on my account?
Your member centre. Bet reports, transaction reports, game statistics and wallet transfers all sit there, and they are the same records our agents read.
Ready when you are
Register in about a minute, claim your first deposit bonus, and pick a floor.